Hi-Lo Privacy Policy
Last Updated: August 2026
Welcome to Hi-Lo (“Hi-Lo,” “we,” “our,” or “us”), a service operated by Hello Local LLC.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Hi-Lo website and mobile application (collectively, the "Services").
By using Hi-Lo, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Account Information
Name
Date of birth
Email address (if provided)
Mobile phone number
Profile photos
Username
Profile Information
Information you choose to share, including:
Interests
Personal profile information
Location selections
Other optional profile details
Verification Information
To help maintain a safe community, we may collect verification information, including identity verification or age verification where applicable.
Device Information
We automatically collect certain technical information, including:
Device type
Operating system
IP address
App version
Diagnostic and crash information
Usage Information
We may collect information about how you use Hi-Lo, including:
Login activity
Matches
Conversations
Reports and blocks
Feature usage
General analytics
2. How We Use Your Information
We use your information to:
Create and manage your account
Verify your identity and age
Authenticate account access
Provide customer support
Improve the Services
Detect fraud and abuse
Enforce our Community Guidelines
Maintain platform safety
Comply with legal obligations
3. SMS Communications
If you choose to use a Hi-Lo feature that requires SMS messaging, such as phone-number authentication, Hi-Lo may send transactional SMS messages to the mobile phone number you provide. These messages may include:
One-time verification codes
Login authentication codes
Security notifications
Account alerts
Important service-related updates
These messages are used for account authentication, security, and other service-related purposes and are not promotional or marketing messages.
Message frequency varies depending on account activity. Message and data rates may apply.
Where applicable, you may reply STOP to opt out of non-essential SMS communications and HELP for assistance.
Your mobile phone number, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
The following screen shows the SMS consent disclosure presented to Hi-Lo users when entering their mobile phone number for account verification and security messaging.
4. Google Sign-In
If you choose to sign in using Google, we receive only the information that you authorize Google to share with us, such as your name, email address, and profile picture.
Your Google credentials are never shared with Hi-Lo.
5. Video Communications
Hi-Lo allows users to participate in live video conversations.
We do not monitor private conversations except as necessary to:
investigate reports,
enforce our policies,
comply with applicable law, or
protect the safety of our users.
6. Sharing Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate Hi-Lo, including providers for:
Cloud hosting
Authentication
Analytics
Customer support
SMS delivery
Payment processing
Security and fraud prevention
These service providers may access information only as necessary to perform services on our behalf and are expected to handle that information in accordance with applicable privacy and security requirements.
Notwithstanding the above, mobile phone numbers, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission or storage is completely secure.
8. Your Choices
You may:
Update your profile
Change account information
Delete your account
Contact us regarding your personal information
Some information may be retained where required by law or for legitimate business purposes.
9. Children's Privacy
Hi-Lo is intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from anyone under 18.
If we become aware that an account belongs to someone under 18, we may remove the account.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will update the "Last Updated" date and provide notice where required.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Hello Local LLC
Website: https://hi-lolive.com
Support: support@hi-lolive.com
Hi-Lo Privacy Policy
Last Updated: August 2026
Welcome to Hi-Lo (“Hi-Lo,” “we,” “our,” or “us”), a service operated by Hello Local LLC.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Hi-Lo website and mobile application (collectively, the "Services").
By using Hi-Lo, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Account Information
Name
Date of birth
Email address (if provided)
Mobile phone number
Profile photos
Username
Profile Information
Information you choose to share, including:
Interests
Personal profile information
Location selections
Other optional profile details
Verification Information
To help maintain a safe community, we may collect verification information, including identity verification or age verification where applicable.
Device Information
We automatically collect certain technical information, including:
Device type
Operating system
IP address
App version
Diagnostic and crash information
Usage Information
We may collect information about how you use Hi-Lo, including:
Login activity
Matches
Conversations
Reports and blocks
Feature usage
General analytics
2. How We Use Your Information
We use your information to:
Create and manage your account
Verify your identity and age
Authenticate account access
Provide customer support
Improve the Services
Detect fraud and abuse
Enforce our Community Guidelines
Maintain platform safety
Comply with legal obligations
3. SMS Communications
If you choose to use a Hi-Lo feature that requires SMS messaging, such as phone-number authentication, Hi-Lo may send transactional SMS messages to the mobile phone number you provide. These messages may include:
One-time verification codes
Login authentication codes
Security notifications
Account alerts
Important service-related updates
These messages are used for account authentication, security, and other service-related purposes and are not promotional or marketing messages.
Message frequency varies depending on account activity. Message and data rates may apply.
Where applicable, you may reply STOP to opt out of non-essential SMS communications and HELP for assistance.
Your mobile phone number, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
The following screen shows the SMS consent disclosure presented to Hi-Lo users when entering their mobile phone number for account verification and security messaging.
4. Google Sign-In
If you choose to sign in using Google, we receive only the information that you authorize Google to share with us, such as your name, email address, and profile picture.
Your Google credentials are never shared with Hi-Lo.
5. Video Communications
Hi-Lo allows users to participate in live video conversations.
We do not monitor private conversations except as necessary to:
investigate reports,
enforce our policies,
comply with applicable law, or
protect the safety of our users.
6. Sharing Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate Hi-Lo, including providers for:
Cloud hosting
Authentication
Analytics
Customer support
SMS delivery
Payment processing
Security and fraud prevention
These service providers may access information only as necessary to perform services on our behalf and are expected to handle that information in accordance with applicable privacy and security requirements.
Notwithstanding the above, mobile phone numbers, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission or storage is completely secure.
8. Your Choices
You may:
Update your profile
Change account information
Delete your account
Contact us regarding your personal information
Some information may be retained where required by law or for legitimate business purposes.
9. Children's Privacy
Hi-Lo is intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from anyone under 18.
If we become aware that an account belongs to someone under 18, we may remove the account.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will update the "Last Updated" date and provide notice where required.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Hello Local LLC
Website: https://hi-lolive.com
Support: support@hi-lolive.com
